Privacy Policy

Introduction

Hey there, and thanks for taking the time to check out our privacy policy.

At Jorvex Spire Fitness, we're all about pushing limits in the gym, but when it comes to your personal information, we take a completely different approach - we guard it like it's the last barbell in the rack on deadlift day. This policy lays out exactly what we collect, why we need it, and how we keep it safe.

We operate under Canadian privacy laws (PIPEDA specifically), and we're pretty serious about staying compliant. If you're signing up for our programs, booking sessions, or just browsing around, this document explains what's happening with your data behind the scenes.

Information We Collect

Look, we're not here to collect data for the sake of it. Everything we gather serves a real purpose - whether that's keeping you safe during training or making sure your membership runs smoothly.

Personal Details You Give Us:

• Name, email, phone number - the basics for getting in touch
• Mailing address for contracts and any physical stuff we need to send
• Emergency contact info (seriously important when you're maxing out)
• Date of birth to verify you're old enough to train with us
• Payment and billing information for memberships and services

Health & Fitness Information:

• Medical history and any conditions that affect your training
• Injury history - past and current
• Fitness goals and current performance levels
• Dietary restrictions or preferences (if you're doing nutrition consultation)
• Progress photos and measurements (only if you opt in)
• Workout performance data and personal records

Automatically Collected Data:

• Facility access logs (when you check in)
• Website usage data and IP addresses
• Device information when you use our online booking system
• Cookie data for site functionality

How We Use Your Info

Everything we collect has a purpose. We're not selling your data or doing anything sketchy - promise.

Training & Safety:

• Creating personalized workout programs that actually work for YOUR body
• Keeping coaches informed about any limitations or injuries
• Tracking your progress so we know what's working
• Emergency situations - having the right contact info could literally save your life

Business Operations:

• Processing membership payments and renewals
• Scheduling classes and personal training sessions
• Sending you updates about schedule changes or facility closures
• Managing waitlists for popular classes

Communication:

• Responding to your questions and support requests
• Sending newsletters and training tips (you can opt out anytime)
• Notifying you about new programs or services
• Following up on nutrition plans or program check-ins

Information Sharing

We don't sell your information. Period. But there are a few situations where we need to share it:

• Our coaches and trainers - They need to know your fitness history and goals to program effectively
• Payment processors - Companies like Stripe or Square that handle transactions securely
• Scheduling software providers - For managing bookings and class registration
• Emergency services - If there's a medical emergency at the facility
• Legal requirements - If we're legally obligated to disclose information
• Business transfers - If Jorvex Spire gets acquired (though we're not planning on that!)

All third parties we work with are required to maintain confidentiality and can't use your info for their own purposes.

Data Security

We've got multiple layers of security protecting your information - think of it like the safety clips on a heavy squat.

Technical Measures:

• SSL encryption for all data transmission
• Secure servers with regular security audits
• Firewall protection and intrusion detection
• Regular software updates and patches

Physical & Administrative:

• Limited staff access to sensitive information
• Locked filing cabinets for any physical documents
• Staff training on privacy and data handling
• Secure disposal of outdated records

Data Retention

We don't keep your info forever. Here's the breakdown:

• Active members: We keep your data for the duration of your membership plus 2 years after cancellation (for potential returns and tax purposes)
• Health information: Retained for 7 years as required by Canadian regulations
• Financial records: Kept for 7 years for accounting and tax compliance
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: Typically aggregated and stored for 26 months

After these periods, we securely delete or anonymize your information unless there's a legal reason to keep it longer.

Your Rights

Under Canadian privacy law, you've got some solid rights when it comes to your personal information:

• Access: Request a copy of all the personal data we have on you
• Correction: Update or fix any inaccurate information
• Deletion: Ask us to delete your data (with some legal exceptions)
• Objection: Opt out of marketing communications
• Portability: Get your data in a format you can transfer elsewhere
• Withdrawal: Withdraw consent for processing (may affect service availability)

To exercise any of these rights, just shoot us an email at info@jorvexspire.info or give us a call. We'll process your request within 30 days.

Cookies & Tracking

Our website uses cookies - not the protein kind, unfortunately. These are small files that help the site function and remember your preferences.

Types We Use:

• Essential cookies: Required for the site to work properly (login, booking system)
• Performance cookies: Help us understand how people use the site
• Functional cookies: Remember your preferences and settings

You can disable cookies in your browser settings, but some features might not work as smoothly. We don't use advertising cookies or sell your browsing data to third parties.

Third-Party Links

Sometimes we'll link out to other websites - maybe equipment retailers, nutrition resources, or partner organizations. Once you click those links, you're on their turf, and their privacy policies apply.

We try to only link to reputable sources, but we can't control what they do with your data. Always check their privacy policies if you're sharing information with them.

Children's Privacy

Our facility is open to athletes aged 16 and up. For anyone under 18, we require parental or guardian consent before collecting any personal information.

Parents have the right to review, update, or request deletion of their child's information at any time. We take extra care with information from younger athletes and ensure all communications go through parents or guardians when appropriate.

Policy Changes

We might update this privacy policy from time to time - usually when we add new services or when privacy laws change. When we make significant updates, we'll let you know via email or through a notice on our website.

The "Last Updated" date at the top tells you when the most recent changes were made. We recommend checking back occasionally to stay informed.

Contact Us

Got questions about this privacy policy or how we handle your data? We're here to help. Seriously - don't hesitate to reach out if something's unclear or if you want to exercise any of your privacy rights.